Standing up a 24/7 SOC for a SaaS company
From blind visibility to continuous detection and response.
The challenge
A fast-growing SaaS company had security tools but no continuous detection capability: thousands of events a day, no prioritization, and a potential attacker dwell time measured in weeks rather than minutes.
The few alerts that were handled were handled reactively, with no escalation process or threat hunting, leaving blind spots across identity and cloud.
Our approach
We built a managed detection and response (MDR) capability operated 24/7. After a scoping phase, we deployed MITRE ATT&CK-aligned detections in the SIEM, set up automatic alert enrichment and defined clear escalation runbooks.
The result: noise cut more than threefold, a median time to contain brought down to 12 minutes, and ATT&CK coverage raised to 94%.
Engagement flow
- Scoping: log sources, priority use cases, escalation matrix
- MITRE ATT&CK-aligned detection engineering
- Automatic enrichment (threat, identity and asset context)
- 24/7 monitoring, threat hunting and a continuous improvement loop
The company now has continuous detection and proven response — a requirement set by several of its enterprise accounts and by its SOC 2 certification.